Frequently Asked Questions


How often are Results Posted on the Web?

Results are downloaded on a daily basis.

Will my company still receive hard-copy results from NTUA?

Yes, the hard-copy results will still be distributed.

When I log onto my account it states it is unavailable. Why?

Please contact the NTUA Laboratory at (928) 729-5721.

When I log onto my account `Invalid ID or password` is displayed. Why?

Please contact the NTUA Laboratory at (928) 729-5721.

How long will my results stay posted?

The results will stay posted for a period of ninety (90) days from the day it was posted.

Can I change the password for my account?

If the link `Change Password` is displayed when you log in, you have the ability to chage your password.